Based on the survey, I Gusti Ngurah Rai Airport Bali is ranked seventh world in the category of 5-15 million passengers per year, as well as the airports in Indonesia with world ranking best in class.
For the category of airports with passenger numbers 15-25 million passengers per year, ACI assessed at 31 airports in the world, Ngurah Rai is considered better when compared to Osaka Kansai Airport in Japan, San Diego California Airport in the US, Zurich Airport in Switzerland, Brisbane Queensland Airport in Australia, and Manchester Airport in England. As for the airport, which is ranked first in the ASQ survey is Wuhan Tianhe Airport, China.
Airport Service Quality (ASQ) is the only global benchmarking program that measures the level of satisfaction of passengers at the airport, which is conducted by the Airport Council International (ACI), a leading global airport affairs organization based in Montreal, Canada.
Aspects that are valued in the ASQ survey, among others, the atmosphere airports, shopping facilities, restaurants and dining facilities, the availability of bank / ATM / money changer, entertainment and recreation facilities at the airport, as well as the friendliness and attentiveness of the airport staff.